Legal

1. Introduction

At Fly110, we are committed to providing secure, transparent, and reliable travel booking services. This refund policy outlines the conditions under which refunds can be requested and processed for bookings made through the Fly110 website or mobile applications.

Refund eligibility is subject to the rules and conditions set by airlines, hotels, insurance providers, car rental companies, activity providers, visa service providers, and other travel suppliers. Fly110 acts as a booking platform and authorized travel intermediary and processes refunds in accordance with the supplier's policies.

By completing a booking through Fly110, you acknowledge and agree to this refund policy.

2. Refunds

Refund requests are evaluated according to the following:

• Airline fare rules.

• Hotel cancellation policies.

• Supplier contractual terms.

• Government regulations.

• Payment gateway regulations.

• Applicable local and international laws.

• International Air Transport Association (IATA) regulations where applicable.

• Submitting a refund request does not guarantee approval.

3. Airline Refunds

Full refunds for airline tickets are governed by the fare conditions issued by the airline.

Depending on the fare purchased, tickets may be:

• Fully refundable

• Partially refundable

• Non-refundable

If the airline approves a refund, discounts may include:

• Airline cancellation fees

• Fare differences

• No-show penalties

• Administrative fees

• Non-refundable taxes

• Fly110 service fee (where applicable)

• Certain promotional, discounted, or special fares are not fully refundable.

4. Hotel Refunds

Hotel bookings follow the cancellation policies selected during booking.

Bookings may be:

• Free cancellation

• Partially refundable

• Non-refundable

Failure to cancel within the allowed period may result in a full cancellation fee.

Some hotels charge a one-night fee, while others charge the full booking amount.

5. Tours, Activities, and Experiences

Full refund eligibility depends on the provider's cancellation policy.

Examples include:

• Free cancellation up to a specified period.

• Partial refund.

• Non-refundable bookings.

• Date changes only.

• Credit voucher instead of cash refund.

6. Car Rental Refunds

Car rental refunds are subject to the rental company's policy.

Fees may apply for:

• Late cancellations.

• Early vehicle returns.

• No-shows.

• Vehicle upgrades.

• Insurance products.

7. Travel Insurance

Insurance premiums are generally non-refundable after the policy is activated.

Refunds, if applicable, are subject to the insurance provider's terms and conditions and applicable regulations.

8. Visa Services

Government fees, embassy fees, visa processing fees, and third-party service fees are generally non-refundable once processing has begun.

Visa approval or rejection does not automatically qualify for a refund.

9. No-Show Policy

If a traveler is unable to:

• Check in,

• Board the plane,

• Check into the hotel,

• Attend an activity,

• Pick up a rental vehicle,

the booking may be treated as a no-show.

No-show bookings are generally non-refundable unless otherwise stated by the provider.

10. Schedule Changes and Airline Disruptions

If an airline changes:

• Flight time

• Flight number

• Aircraft

• Route

• Airport

• Travel date

Refunds, credit, or rebooking options will follow the airline's official policy.

Fly110 cannot override airline decisions.

11. Force Majeure

Refunds related to exceptional events, including:

• Natural disasters

• Pandemics

• Government restrictions

• War

• Airport closures

• Political unrest

These are handled according to the supplier's official Force Majeure policy.

12. Payment Method

Approved refunds will only be issued to the original payment method used during the purchase.

Fly110 cannot:

• Transfer refunds to another card.

• Transfer refunds to another person.

• Pay refunds in cash for electronic card payments.

• Send refunds to another bank account unless required by law.

13. Refund Processing Time

After Supplier Approval:

• Typical processing times are:

• Airline Approval: 1-30 business days

• Hotel Suppliers: 3-15 business days

• Payment Gateway Processing: 2-10 business days

• Issuing Bank: 3-15 business days

Actual processing times may vary.

14. Service Fees

Unless prohibited by law, the following fees are generally non-refundable:

• Fly110 Service Fee

• Booking Fee

• Payment Gateway Fee

• Currency Conversion Fee

• Administrative Fees

• Supplier Processing Fees

15. Refund Currency

Refunds are processed in the same currency as the original transaction.

Exchange rate differences resulting from banks or payment providers are beyond Fly110's control.

16. Fee Refunds

Customers must contact Fly110 before initiating a fee refund process with their bank.

Fraudulent or unjustified fee refunds may result in:

• Account suspension

• Booking cancellation

• Legal action

• Refund of associated costs

17. Fraud Prevention

Fly110 reserves the right to delay or refuse refunds in cases of suspected fraud, identity theft, unauthorized transactions, or suspicious activity.

Additional verification documents may be requested.

18. Contacting Fly110

You must Refund requests must include the following:

• Booking reference

• Passenger name

• Payment receipt

• Reason for refund request

• Supporting documents (if applicable)

Our support team will review the request and coordinate directly with the relevant supplier.

19. Policy Updates

Fly110 reserves the right to amend this refund policy at any time to comply with legal requirements, supplier agreements, payment regulations, or operational changes.

The most up-to-date version will always be available on our official website.