Istanbul, where East meets West

Here is the translation of the Cancellation Policies into English, smoothly formatted without any markdown symbols or asterisks: Cancellation Policies and Procedures 1. Booking Confirmation A booking is considered final and confirmed immediately upon receiving system approval and when the status changes to Confirmed. 2. Cancellation Request Process In case of cancellation, an official request must be submitted exclusively through the support platform within the system, where it will be received and processed by the relevant department. 3. Cancellation Fees and Penalties All cancellation requests are subject to the terms, conditions, and penalty policies established by service providers, including airlines and hotels. 4. Final Cancellation Decisions If a cancellation request is rejected by the airline or hotel, the decision is final. Neither the traveler nor the company reserves the right to submit another cancellation request or appeal the decision.

1. The passport must be valid for at least 6 months from the date of travel. 2. The traveler is fully responsible for obtaining the Turkish entry visa prior to booking; the company does not issue visas, and booking confirmation depends on having one. 3. The company bears no responsibility if travel is denied due to an expired passport, failure to obtain a visa, or any legal or security restrictions. All resulting costs are the traveler's responsibility. 4. Daily excursion fees are not included in the package price. They are optional and paid directly to the guide or company representative in Istanbul for those who wish to join. 5. In the event of an emergency on the hotel's part upon arrival, the traveler will be relocated to another hotel of the same class and specifications specified in the booking. 6. The tour guide has full authority to reorder, advance, or delay the tour schedule based on weather conditions, traffic, or availability. 7. Strict adherence to departure times for tours, excursions, and airport transfers is mandatory. 8. The representative reserves the right to depart if any traveler is delayed beyond the scheduled time, with no liability on the company. 9. Upon airport arrival, if a traveler is delayed exiting for more than 1 hour without notifying the representative, the representative may leave, and the company will not cover transfer expenses to the hotel. 10. Check-in: Rooms are available starting at 14:00 PM. For early arrivals, the company is not responsible for immediate room access (per international hotel policies), but travelers may leave their luggage in storage. 11. Check-out: Rooms must be vacated before 12:00 PM. Late check-out will incur an extra night’s fee, paid entirely by the traveler. 12. Extra Services: Expenses for minibar consumption, laundry, phone calls, or other hotel services must be paid directly by the traveler upon check-out. 13. The company is not responsible for any schedule changes, delays, or flight cancellations made by the airline. 14. Any request for booking amendments or cancellations after confirmation is subject to the penalty policies of the airline and hotel, and the traveler covers all applicable fees. 15. The traveler assumes full legal and financial responsibility for any damage caused to buses, hotel rooms, or tour facilities. 16. The company is not liable for loss or theft of personal items, cash, or documents in vehicles or hotel rooms; keeping them safe is solely the traveler's responsibility.